POLICY

Off-Topic Google Reviews and How to Get Them Removed

Google expects reviews to be about a real experience at the business. Reviews about something else can be removed.

Common examples

• Complaints about public parking, traffic, or the neighborhood.
• Political or social commentary.
• Reviews meant for a different business with a similar name.
• Rants about a news story rather than a visit.

How to report it

Flag it under off-topic content and, if needed, explain in an appeal what the review is actually about.

Wrong-business reviews

If the review clearly describes another location or business, say so in the appeal and point out the details that don’t match yours.