Remove bad Google reviews before it costs you.
Built for hospitality businesses. We delete fake reviews, defamatory reviews, and unfair 1-star reviews that scare off diners and guests before they ever book. You are only charged a removal fee once the review is actually gone.
Get Your Free Review Audit · See How It Works
Free to submit. No removal fee on reviews that stay up.
How much revenue is your business missing out on because of unfair reviews?
A one-star increase in a restaurant's rating is associated with a 5–9% increase in revenue, according to Harvard Business School research. Unfair 1-star and 2-star reviews drag your average down and send diners and guests to competitors.
Fake, defamatory, and policy-violating review removal
We identify Google reviews that break platform policy — fake reviews from non-customers, competitor-posted reviews, defamatory accusations, and off-topic complaints — and file to have them removed. Genuine negative reviews cannot be removed by anyone.
Real businesses, real reviews removed.
"Hospitality Hostage got our fake reviews down in under a week. Our rating finally reflects the food we actually serve." — Dana Whitfield, Harbor & Vine Bistro
"We'd been stuck with a defamatory review for months. One audit later, it was gone — no drama at all." — Marcus Ellison, The Copper Kettle Inn
"Straightforward process and they only charged us for the reviews that actually came down. Would use again." — Priya Castellano, Saltgrass Taqueria
Review-impact research compiled from BrightLocal, Qualtrics, Invesp and a widely cited Harvard Business School study on star-rating revenue effects. Figures are industry averages, not guarantees for any specific business.
Frequently asked questions
How do I remove a bad Google review?
Start with the free audit. We identify which of your reviews break Google's policies — fake, defamatory, off-topic, or posted by a competitor — then file and escalate the removal for you.
Can you remove fake or unfair reviews from Google, Yelp, or TripAdvisor?
Yes. We remove fake, defamatory, and policy-violating reviews across the major review platforms.
Can you remove a real negative review?
No. Nobody can legitimately remove a genuine review from a real customer. We only go after reviews that violate platform policy, and we won't bill you for ones that stay up.
Is review removal allowed by Google?
Yes. We use Google's own reporting and escalation process to flag reviews that break its content policies. We never post fake reviews or use tactics that put your profile at risk.
What types of businesses do you work with?
Hospitality businesses: restaurants, hotels, bars, cafés, event venues, spas, and travel operators.
How much revenue can bad reviews cost my business?
Harvard Business School research found a one-star change in rating can shift restaurant revenue by 5–9%. The free audit estimates what your unfair reviews are costing you.
Google review guides
- How to Remove a Bad Google Review From Your Business Profile
- Can You Delete Google Reviews? What Business Owners Can and Can’t Do
- How to Report a Fake Google Review (and Actually Get It Taken Down)
- Google’s Review Policy Explained for Restaurants and Hotels
- How Long Does Google Take to Remove a Reported Review?
- What to Do When Google Won’t Remove a Review