REPUTATION

Restaurant Reputation Management: A Practical Guide

Reputation management doesn’t need an agency retainer. It needs a simple routine.

Monitor weekly

Check Google, Yelp, and TripAdvisor once a week, or turn on notifications so new reviews don’t sit unanswered.

Respond within a few days

Reply to every negative review and most positive ones. Keep replies short and specific.

Grow genuine reviews

Ask every guest, make it one tap, and never offer incentives.

Clean up what breaks policy

Report fake, competitor, employee, and off-topic reviews so they don’t drag down your average.

Fix the root causes

Look for repeated complaints. If ten reviews mention slow service on weekends, that’s an operations problem, not a review problem.